Shipping & returns

Where we ship

We ship to addresses in the continental United States: the lower 48 states and Washington, DC. If you would like an order sent to Alaska, Hawaii, a U.S. territory or an APO/FPO address, please contact us before you order so we can check what is possible.

Deliveries to P.O. boxes can take longer than deliveries to a street address.

How long it takes

Orders ship within 24–48 hours (one to two business days) and usually arrive in 2–5 business days. We do not ship on weekends or holidays. If a rush of orders causes a delay, we will let you know by email or phone.

What shipping costs

Shipping is free within the continental US on orders of five or more 2 lb bags, or any 10 lb bag. A 5 × 2 lb bundle counts as five bags, so it ships free too.

For smaller orders the shipping charge is shown at checkout before you pay, so there are no surprises.

Tracking your order

When your order ships you will receive a confirmation email with your tracking number. The tracking number is usually active within 24 hours. You can also check your order any time from the Track order page.

If something arrives damaged or wrong

Please contact us within 48 hours of delivery at hello@afrifoodsbasket.com or on (734) 219-0258. Tell us your order number and send a photo of the damaged or incorrect item and, if you can, the packaging. We will replace the item or refund you.

Returns and refunds

We want you to be happy with your pounded yam flour. If you are not, you may return it within 15 days of purchase for a refund or exchange, as long as the bag is unused, unopened and in the condition you received it.

• To start a return, email hello@afrifoodsbasket.com with your order number. We will send you the instructions and a return label.
• Return shipping costs are deducted from your refund.
• Refunds are issued to your original payment method within 7–10 business days of us receiving and inspecting the return. We will email you when it is approved.
• Opened food cannot be returned, for food-safety reasons.
• Exchanges are for items that arrived defective or damaged.

If you have not received a refund after that time, please check with your bank or card company first, then contact us and we will look into it.

Subscribe & save orders

Subscribe & save (10% off) works by reminder: every 4 weeks we email you a link to reorder your pack in one click at the subscriber price. Nothing is charged until you check out, and you can skip, pause or cancel from that link at any time. Each order follows the usual shipping and returns rules.

Questions?

Write to hello@afrifoodsbasket.com, call (734) 219-0258 or message us on WhatsApp on the same number. Our contact page has the opening hours.